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The following are excerpts from some of the daily activities from "The
KSC Switchboard" and other related stories. And please make sure to check
out the parking Top Ten excuses to appeal a parking
We have a very versatile, and quite complicated telephone system (Meridian) on the Campus. Also, EVERY student has his/her own phone in their dorm rooms and so does almost every staff member and EVERY staff member has voice mail - which in itself is pretty complicated. A staff member called in to the switchboard to ask how to change something on their voice mail greetings. This requires them to "log-in" to their voice mail and enter a couple codes and "Bridget Digit" will walk them through the instructions. (Bridget Digit is the name we've given the female computer voice for the system.) Anyway, the Dispatcher doesn't have the exact instructions handy so we instruct the Staff member to enter 7* or 8* for the help messages and they will give you the commands needed. The staff member thanks us and hangs up. A couple minutes later, this same Staff member calls back still wondering how to change the greeting message. The Dispatcher says "Didn't I just talk to you a few minutes ago"? Staff member: Yes, but every time I tried 7* or 8*, it kept saying that my number couldn't be completed as dialed. Dispatcher: Well, you've got to log-in to your voice mail first... Staff: Giggles, says something like, "oh yeah," and hangs up.
The Campus Safety Comm Center has moved across the street from Elliot Hall to Grafton House - The former Parking Office location. Consequently, because the entire Campus has always come to Grafton for parking issues, they still do, plus, the College still sends out paperwork "telling" people to come to Grafton. Anyway, This person comes to Grafton for a parking decal. I tell the person that the parking office has moved to it's new location, 86 Appleton St. (Also, I should mention that because we have so many people still coming into Grafton for parking stuff, we've taken a Campus Map and highlighted the locations, AND, we've typed out directions, which are taped directly below the map on how to get there, both if you're walking OR driving. The sign says: DRIVING: To get to 86 APPLETON ST (Parking Office) Go back out onto MAIN ST and turn RIGHT. Take the 2ND street on the RIGHT. (From Wyman Way, past Bruder St onto APPLETON) Go to the LAST BUILDING on the street. Okay, getting back to the story, this person looks at the map that I've pointed to, reads the directions and then asks me what the name of the 2nd street is that 86 Appleton St is located on........
A person calls from off campus to the main switchboard looking for an off campus number. We don't usually have those listed for our off campus students..... Dispatch: Keene State College Caller: Can I have the number for such and such? Dispatch: We don't have a listing for that, are they on campus? Caller: No, but I don't have the number. Dispatch: The number for off campus directory assistance is 555-1212 Caller: Well, he doesn't have a phone....... The College has E911 at the main switchboard. That way when an emergency call is placed from any phone on campus to the off campus emergency services, we can tell immediately where the call is originating and start help in that direction if we are unable to make voice contact. This is a true story... One of our "students" called 9-1-1 and hung up, but this was enough for our system to trigger on the call. The dispatcher called the number back and a male answered. The dispatcher asked if there was some kind of problem because he had just come into the 9-1-1 system. The reply was something like, "yeah, what's the non-emergency phone number for the police department"? Bear in mind, that he called an emergency number to ask for a non-emergency number...... Caller: I need to find my friends phone number? Switchboard: Okay........ Caller: Do I need to tell you her name? Switchboard: It'll help. Caller: Oh -- Sorry, giggle giggle Walkin: This person walks up to the Dispatch Window and inquires if we (Campus Safety) can access him into one of the rooms in the basement of a building. (This room has a combo lock on the door) Dispatch: Are you on an access list? Walkin: No, but you can call my boss and he'll say it's okay. Dispatch: Ummm, they need to either come over here with you, or send a valid access list. Walkin: Okay, I'll have them get one right over to you. Dispatch: Okay. Walkin: A few minutes later, this person shows up again. We have the list now, and have spoken to the head of the room that access is requested. Dispatch: Go ahead down to the room, and I'll have an Officer respond to let you in. Walkin: That's okay, I've got the combination...... (Had it all along)!!!! A caller from "On Campus" calls the desk...... Dispatch: Operator... Caller: I've got a question for you. Dispatch: Shoot..... Caller: Is the Gym on Campus a permanent structure? Dispatch: The Spaulding Gym? Caller: Yes, the one with the pool and the basketball courts.... pause....Is that temporary? This delivery person walks up to the Dispatch Window and asks where so and so is in Room 256. Keep in mind that Dispatch is located on the 1st floor and this person just walked by a staircase leading up there to get to the Dispatch Window..... Dispatch's answer? I'm not sure, try the 2nd floor - Room 256 Maybe. They then asked if the stairs they just walked by will take them up there. Dispatch answer: Only the side leading up! At which the person say thanks and off they go.... And another thing....... We at Dispatch handle a HUGE amount of people calling wanting actual road directions to Keene State. Not the Street address, but where we are and how to get to Keene. They want us to provide them over the phone with actual roads, highways and routes from Boston, Connecticut, New York, but the winner of this category has got to go to the person that wanted directions from OHIO! GET A MAP!!!!! Along these same lines, We had a person call wanting directions from the Greater Boston area to the College. She started arguing about where WE are located. We are located in the SouthWest portion of the State. THERE ARE NO Interstate Highways near us! The closest one is I91 in Vermont. Dispatch: No problem, and proceeds with the directions.. route numbers, exits etc.... Caller: Hummmm, that doesn't sound right. Dispatch: Those are the correct directions. Caller: I'd have to argue with you on that...Cause you're on 93. (Interstate 93) Dispatch: No, we're about 60 miles from 93. Caller: Oh, no you're not, you're on 93, up near Northern New Hampshire. Dispatch: Okay. B-bye. We still have no idea if she's still wondering around up there..... This girl calls the switchboard looking for a teacher's number... Caller: Yeah, can I have the number for Dr. Noyes? (But she pronounces it NO YES) Dispatch: The first name? (Because we have more than one) Caller: She then tells us HER first name....
We're not sure if this happens all over the place or just here, but, most people calling on the phone seem to not know what "Please" and "Thank You" mean. It's always "I want", or "give me"......Geez, come on people, let's have some manners here!!! This page is very new.......Please keep checking in!!!!
If anybody has a similar tale from KSC that they'd like included, give me all the details - when, where, who (no need to use names) and what happened or was said. I'll try and find an appropriate place to "stick" it. You can even E-Mail them to me.......
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Friday, March 18, 2005 10:02 AM